Contents: Chapter 1: The style and structure of a business letter; Chapter 2: Inquiries and replies; Chapter 3: Quotations, offers and tenders; Chapter 4: Sales letters and voluntary offers; Chapter 5: In-house correspondence; Chapter 6: Sales letters and voluntary; Chapter 7: Orders and their fulfilment; Chapter 8: Payments in international trade; Chapter 9: Complaints and claims; Chapter 10: Electronic correspondence; Chapter 11: Transportation; Chapter 12: Marine insurance; Chapter 13: Application letter and CV
